Frequently Asked Questions

How much is shipping?

We have a flat rate shipping of 7 dollars. Shipping charges cover the expenses we incur to process, pack and ship your order.

We ship to all states in the United States via USPS.

When will my order be shipped?

Our staff makes every effort to send your orders out as soon as possible. We aim to process and ship your orders next day, with the exception of Sundays and holidays as USPS offices are not open on these days.

When will my order arrive?

Orders may take 2-5 days to arrive. Shipping timelines are estimates and do not account for bad weather, backorders, inventory and shipment constraints, or general postal service performance issues. Customers outside the continental U.S may experience longer shipping times.

We provide you with an email confirmation and tracking number to follow your shipment for continual updates.

If you don’t receive your order after 1 week contact USPS to get the latest updates.

What if I need to modify my order?

The amount of products in an order cannot be modified once the order has been finalized through the checkout process.

If you’d like to add more items you will need to place a separate order.

If you’d like to cancel an order please reach out to us ASAP so that we can make those changes, you can contact us via phone, email or live chat.

PLEASE NOTE that once an order has been shipped we will not be able to make any modifications including cancelling your order.

What if I need to change my shipping address?

We can assist you in changing the shipping details of an order before it is sent out, you can contact us via phone, email or live chat.

PLEASE NOTE that once an order has been shipped we will not be able to make any modifications to the order including changing the shipping address.

What if my order gets lost?

We are not responsible for lost or stolen items once the package has been shipped to the address you provided when placing the order.

If you have any issues with your order it is your responsibility to communicate with USPS regarding delivery status, lost or stolen items. If your package has been delivered at USPS and you haven’t received it file a claim with the carrier.

By placing an order through us you agree that Good Roots CBD does not have any liability on the package once the order has been shipped.

Can I cancel my order?

You can request to cancel an order that has not been shipped and ask for a full refund please reach out to us ASAP so that we can make those changes, you can contact us via phone, email or live chat.

PLEASE NOTE that once the order has been shipped we will not be able to refund any amount. However, once you receive the package and no item has not been used, opened or tampered, you may send it back to us and request a full refund. 

RETURN POLICY – all returns must be made within 30 days of purchase, we will not accept returns and issue refunds after 30 days.

Can I return the items?

You can only return an order for up to 30 days from purchased date. Items cannot be returned after 30 days from the original purchase date. It is your responsibility to pay for any shipping related fees. Refunds are credited back to original payment method. You must notify us via phone, chat or email about returned orders.

PLEASE NOTE thats items returned must be unused, unopened and untampered. We will not refund broken or damaged items.

What kind of payments do you take?

We process our payments through Square and accept any US-issued magstripe or chipcards bearing any of the following logos: Visa, MasterCard, American Express, Discover, JCB, or UnionPay.

The following card types are accepted:

  • Credit
  • Corporate
  • Debit (processed like credit)
  • Prepaid

We can process prepaid cards that bare any of the logos above.

PLEASE NOTE that all prepaid cards should be registered with a billing address and zip/postal code. Registration can be done by contacting the card issuer or instructions may be found on the back of the card.

When will I get my refund?

If you have successfully cancelled your order before it is shipped, or have returned the items, we will issue a refund request through Square to be credited back to your account.

The refund timeline is a little bit different from the payment timeline. It can take 2-7 business days to process a refund. Once the refund is processed and sent to your card issuer, the funds can take another 2-7 business days depending on how your card issuer processes the refund.

PLEASE NOTE that if you’ve shipped the items back to us we can only issue a refund request to Square once we have received all the products in new, un-open, and untampered status.

Still have a question?

Please contact us for more information.

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